Find answers to the most common questions about this site. If you can't find the answer to your question after browsing the selected categories below, please direct your question to firstname.lastname@example.org and we will get back to you as soon as possible.
In most cases, we can provide a consignment unit for testing. Each request is reviewed on a case-by-case basis. Demo units are usually sent out on a 2-4 week consignment evaluation basis. You would be responsible for returning the unit in it's original resale condition. If interested, e-mail your request to email@example.com .
What are your standard terms & conditions?
Our Terms & Conditions Policy can be downloaded by clicking on the link below.
Do you have a cancellation policy? If so, what are the penalties?
Each order cancellation is treated on a case-by-case basis. Usually some form of restocking charge applies, but it entirely depends on when the order is cancelled, whether or not the order has shipped, the reason for the order cancellation, etc.
Does your product have Agency Approval?
The Agency Approval details of all our products can be found by clicking on "Spec Sheet" under the Downloads Tab on each product page
Can I add something to an order after it has been placed?
Not a problem. Just let us know if you want us to ship complete, or partial ship the shorter delivery (or stock) items.
How would I cancel an order?
E-mail your request to firstname.lastname@example.org and we will respond to your request immediately.
I want a rush quote on a custom model. How long will it take?
Request for quotes sent to email@example.com are addressed immediately. Our usual response rate is 2hrs or less.
If I receive a credit on a returned item, how do I use it when I place my next online order?
Good question. Before you make your next online order, call or e-mail a request to apply your open credit directly to your account.